FAQS & COVID-19 INFO

COVID-19 PROTOCOLS

Theatre Arlington will be following CDC guidelines, in addition to state and local mandates to keep our patrons, performers, staff and volunteers safe and healthy. We greatly appreciate your patience as we make decisions and learn the best ways to keep us all safe. These protocols include, but may not be limited to:

PATRONS:

  • Patrons are asked NOT to attend if you are feeling unwell or are experiencing any symptoms related to COVID-19 or if you have had contact with anyone who has tested positive for COVID-19 (within 14 days prior to performance). Please contact the box office for options.
  • Face Coverings ARE required for everyone to enter the theatre building.
         Patron may only remove face covering to eat or drink, while seated inside the theatre house.
  • Entry to lobby will be monitored to allow for social distancing in the lobby. Patrons will not be allowed to enter until there is space available.
  • Hand Sanitizing Stations will be available upon entering the lobby and at other designated locations.
  • Patrons will maintain 6 feet from other groups/parties while inside lobby.
         There will be markers on the floor to assist with social distancing.
  • No loitering or gathering in the lobby will be allowed.
  • Restrooms will be monitored to allow for social distancing and wiped down every 30 minutes.
  • Bar service will be open before and during the show.
         Bar will utilize disposable glasses and containers.
         NO Bar Service after show.
  • Concessions will be open before and during the show. All items are pre-packaged.
  • Credit/Debit Card preferred
         Cash will be accepted (Exact amount / No change will be made)
  • No gifts/flowers for performer will be allowed
  • Performers will be 6’+ from first row of patrons
  • No Performer Meet & Greet after the show.
         Patrons may meet them outside of the theatre building.
  • No more than 3 ‘groups’ in box office line at a time
  • Patrons from the same household may sit together.
  • Patrons who are not from the same household BUT are attending together may sit together.
  • There will be 2 seats blocked between each party/group.
  • No seating in alternating rows (Rows B, D, F, H, K, M).
  • Party must have all guests in attendance before being allowed to be seated (all members of party must be seated at same time).
  • Late Seating MAY be allowed for Cabaret Series
THEATRE STAFF & BUILDING:
  • All staff and volunteers WILL wear Face Coverings at all times.
  • All staff and volunteers will wash hands/use hand sanitizer frequently.
  • All spaces and surfaces will be cleaned and sanitized before and after each performance
  • A sanitizing mister will be used following each event
  • Surfaces and frequently touched areas will be wiped down every 30 minutes while guests are in the theatre.
  • Patrons’ ingress and egress will be very specific, clearly marked and unobstructed.

     

  • Seating Limit: 50% Capacity
For a copy of Theatre Arlington’s COVID-19 Protocols for Cabaret Series Summer 2020 Click HERE
GOT A QUESTION?

GENERAL INFORMATION

Is this a movie theater?
     No. We are a live theater in downtown Arlington.

What are your office hours?
     Box Office hours are Monday – Friday, 10:30am – 5:30 pm; (phone lines open)
     Saturdays during productions 10am-1pm
     Regular office hours are Monday – Friday, 10am-6pm

 Where are you located?
     The theater is located at 305 W. Main St., Arlington, TX 76010.
     The daytime box office is located at 316 W. Main St. across the street from the theater. Click here for a map.

 How long have you been operating?
     Our first show, Light Up the Sky, was produced in 1973.


ABOUT OUR SHOWS

How many shows do you do a year?
     We are currently producing eight shows a season – musicals, comedies, dramas, youth shows and new works, in addition to the debut of our Cabaret Series in October 2019. The Cabaret Series will have seventeen different shows featuring various musical theater talent from the DFW area. There is truly something for everyone.

 Is it reserved seating or open seating? 
     Reserved seating. Theatre Arlington has a 199 seat theater.

Are reservations required?
     Reservations are recommended but not required.

What is your refund policy?
     No refunds, Tickets can be exchanged 1 time with a $1.50 per ticket exchange fee.
     All sales are FINAL. 

Will my tickets be mailed?
     No. We do not mail tickets due to the risk of them being lost in the mail. You will, however, receive an email notification of your ticket purchase. On the day of your selected performance, tickets will be printed one hour before your show time and are to be picked up at Will Call in the theater lobby. You must arrive no later than 15 minutes prior to show time or risk having your tickets released to those on the waiting list.

What is the dress code for the theater?
     There is no dress code. Most of our patrons dress casually nice to dressy.

Do you allow lap children at your shows?
     Due to fire code laws, lap children are NOT allowed. We do not allow children under the age of 3 to attend our shows.

What happens if I am late to a show?
     Theatre Arlington has a strict no late seating policy. Once the show has begun, there is no late seating.

May I take pictures or record the shows?
     No. Cameras and recording devices are prohibited by law in the theater.

Is there food available?
     Concessions are available for sale before the show and at intermission. Food and drinks are NOT allowed inside the theater.
     The Theatre Arlington Bar is now open in the lobby! Serving wine and beer and Mimosas!
     The Bar is open 1 hour before showtime, during intermission and for 1 hour after the show.

Are there discounts for groups?
     For groups of 10 or more, we offer a discount for all performances. Reserve your seats in advance. A 20% deposit is due at time of the reservation. Final numbers and payment are due 1 week prior to performance.

May I buyout the House?
     Are you looking for a location to host your company Holiday Party?  Or perhaps you just wish to treat your employees to a night out as a special thank you for all their hard work.  Well, look no further.  We even offer the opportunity to buy out an entire house at an affordable price.
Simply call the box office to reserve your seats with a 20% deposit.  Final numbers and payment are due two weeks before the show date.
Call 817-275-7661 to reserve your group today!

Will you hold a reservation and let me pay at the door?
     A reservation will not be held without payment unless you are a season subscriber.

Which credit cards do you accept?
     MasterCard, Visa, American Express and Discover

Is there a charge for phone and online reservations?
     There is a $2.00 per ticket convenience fee for all online and over-the-phone ticket sales. Click here to purchase tickets. This fee is waived for tickets purchased in person at the door or at the daytime box office.

I’m a season subscriber. Do I have to pay a convenience charge to reserve my tickets?
     No. The convenience charge is only for single tickets.
     Click here to make a reservation


OTHER QUESTIONS

How do I join your email mailing list?
      Click here to sign up!

How do I go about getting cast in a show?
     No experience necessary. Click here for a list of upcoming auditions.

For what ages do you have classes?
     Ages 4 to 18 and 55+. Click here for more information.

How do I apply or volunteer to work backstage?
     Please e-mail the Executive Producer – Steven D. Morris

How do I volunteer to work box office, concessions and administration?
     Join our amazing Theatre Arlington Guild! Annual membership fee is $15. Email our Guild President Gayle Krengel to join.

What shows have you done in the past?
   Click here
for a list of past productions since 1973.

How do we ask for donated tickets for our fundraiser?
     You must be a 501(c)3 organization and the gift certificate shall be used to help raise funds for your organization. Submit a letter of request on letterhead with a contact name and phone number. direct to the attention of Customer Service. Drop by, mail, or e-mail. If we are able to process your request, we will call for you to come by and pick up the gift certificate.

Do you rent props and costumes?
     Theatre Arlington is not renting or loaning any props or costumes at the moment. Please check back with us later in the year. Thank you!